Terms of service
Acceptable Use Policy (AUP) and Terms of Service (TOS)
Acceptable Use Policy (AUP) and Terms of Service (TOS) Digital Media Internet Services Limited trading as LetsHost issues this document. The company shall be known throughout this document as LetsHost. LetsHost agrees to provide the client web hosting for a monthly/annual fee. LetsHost will never require clients to advertise for LetsHost on their website in any way shape or form unless agreed upon such as a non-profit organization receiving complimentary hosting. Clients are allowed to use the service for business/commercial or personal websites or content.
All services provided by LetsHost may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Irish (or any other country) law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, material that is “adult only” content, or material protected by trade secrets and other statue. The subscriber agrees to indemnify and hold harmless LetsHost from any claims resulting from the use of the service which damages the subscriber or any other party. A fair usage policy applies to all shared hosting accounts, with a maximum inode capacity per account of 50,000 (100,000 for business plan users). Please note: Your account is not to be used as a file store rather than to store active webpages/files which are publicly accessible from the Internet.
Pornography and sex-related merchandising are prohibited on any server. This includes sexual content, or direct links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited. LetsHost will be the sole arbiter as to what constitutes a violation of this provision. This is Link or links:
- Pirated software
- Hacking programs or archives
- Warez Sites
- Spamming Software
- Background-running Programs:
LetsHost do not allow background-running programs. This includes any IRC related software such as bouncers and bots. In certain cases we may allow programs to run continually in the background, these are considered on a one to one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.
You are free to use any scripts you wish provided they do not affect the normal operations of the server and they are not mentioned specifically below. Scripts that are commonly known for causing server disruption include large cgi-based message forums, auctions, and banner exchanges. In the event a script affects normal server and/or administrative operations, LetsHost reserves the right to disable the account pending client cooperation and resolution.
Scripts we do not allow include:
Chat servers/scripts of any kind are strictly prohibited. Formmail is not allowed on our servers. You can use formmail scripts but they must be up to date and not running with the filename “formmail”. Any files named “formmail” will be deleted without notice. The installation of Proxy servers is prohibited. Any Proxy scripts found on the LetsHost web servers will be removed without notice. Distribution and/or Transmission of Obscene or Indecent Speech or Materials. Violation of indecency and obscenity laws can result in criminal penalties. Resource Usage Users may not:
- Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts,FTP, PHP, HTTP, etc.
- Run stand-alone, unattended server-side processes at an y point in time on the server. This includes any and all daemons, such as IRCD.
- Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
- Run any software that interfaces with an IRC (Internet Relay Chat) network.
- Run any bit torrent application, tracker, or client. Please note that you may link to torrents off server, but may not host or store them.
- Participate in any file-sharing/peer-to-peer activities
- Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
- Run cron entries with intervals of less than 15 minutes
Exceeding Your Plan’s Bandwidth If you exceed your monthly bandwidth, you will be charged a small overage fee to cover the amount of bandwidth used (currently €1.50 + vat per Gb over the allocated monthly limit). When you reach 80% of your bandwidth limit for the month, we will endevour to email the contact on your account a warning that you are approaching your bandwidth limit. Another notification may be sent when you reach 100% of your account’s bandwidth limit. If you exceed your bandwidth limit for the month, your account may be restricted. This restriction can be removed by contacting our support team. Overage charges will apply on all usage over the specified limit, regardless of whether your account is restricted or not. At the end of the month, your bandwidth overage will be totaled and you will be charged a per megabyte usage fee.
Limits per account
Currently we have the following limits set for accounts on shared hosting and shared business hosting servers:
- Maximal number of concurrent web-server requests: 20
- Maximal amount of RAM all client’s processes can use: 512Mb
- Maximal percentage of CPU time: 50 %
- 512kBps bandwidth
- 50,000 inodes (files and directories)
- Business hosting:
- Maximal number of concurrent web-server requests: 40
- Maximal amount of RAM all client’s processes can use: 1Gb
- Maximal percentage of CPU time: 50 %
- 1024kBps bandwidth
- 100,000 inodes (files and directories)
Intellectual Property Rights:
Material accessible to you through LetsHost’s Services may be subject to protection under Irish (or any other country) copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the LetsHost Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the LetsHost Network. If you use a domain name in connection with the LetsHost Service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.
Customers may not use the LetsHost Network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization’s security policy. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. LetsHost will co-operate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability. LetsHost reserves the right to modify firewall and/or security settings on its shared network while it carries out security reviews. This includes limiting outbound email in some circumstances.
Defamatory speech distributed over the Internet can result in civil liability for the defamer.
Refusal of Service:
LetsHost reserves the right at its sole discretion to refuse or cancel service. Violation of any of LetsHost’s Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded. Free domains which have been granted for customers paying annually are released to the customer at the end of there hosting period. Domains terminated due to policy violations will not be released to the customer (e.g Fraud).
Spam Or Unsolicited E-Mail:
You must not use the LetsHost Network, LetsHost equipment or any LetsHost email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the LetsHost Network, LetsHost equipment or any LetsHost email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one’s email address accessible to the public will not constitute a request or invitation to receive messages. If you are found to have spammed, LetsHost reserves the right to disable your domain without warning. In addition, LetsHost may impose a €150 penalty for each spam policy violation. LetsHost solely reserves the right to refuse or cancel service to known spammers. Lastly, LetsHost reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund. In an effort to minimise spam emails and protect out IP space, all shared hosting accounts have a 250 email limit per hour. Accounts requiring more than 250 emails to be sent per hour, should review our VPS and dedicated server offerings which do not have this limit imposed.
Customer agrees that it shall defend, indemnify, save and hold LetsHost (or it’s employee’s/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against LetsHost, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless LetsHost against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with LetsHost server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement. Customer agrees to limit the liability of LetsHost to the amount paid for service.
Domain Registration Only:
If a customer does not provide valid name server details for purchases of a domain name only order, Letshost will park the domain on its servers. LetsHost may include revenue generating advertising on the parked page for any domain. Customer can change the name servers at any time to point their domain away from the parking page, by using the online tools provided. LetsHost is a Nominet tag holder. All co.uk domain registrations are covered by Nominet’s terms and conditions which much be accepted before domain registration. Nominet terms can be found here: http://www.nominet.uk/sites/default/files/Terms_and_Conditions_of_Domain_Name_Registration_1_Sept_2015.pdf All charges relating to new domains can be found on our site here: https://www.letshost.ie/irish-ie-domains/pricing/ .Customers will receive notification at least 30 days in advance of a domain expiring. This will be done via email and also by invoice. Customers can renew their domain through the client area 24/7 in advance of the renewal date or by paying the invoice generated for a domain’s renewal. There are no fees to transfer a domain away from LetsHost save any pre-agreed fees between LetsHost and the customer for renewal or other work done on their account. LetsHost do not penalize customers for moving their domain to another provider in any shape or form – your domain is your domain to register through whom you wish.
LetsHost strive to have the fastest response times within the industry. At a minimum your query will receive a reply within 1 working day. However, our technical support department average less than 2 hours for a response to your query. Please note, our billing and sales teams do not work at the weekend therefore queries logged with these teams will be generally answered Mon-Friday within business hours. Please phone us if you have an urgent query.
You may cancel your account at any time before your next billing date, and you will not be billed for the next period. If your refund claim is outside of our 30 day offer then we cannot refund any payments made.
Technical assistance for domain registration is provided by email only. Please email us at support @ letshost.ie. Once a domain is registered the fees are non-refundable under any circumstances, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term. IE Domains are subject to the Terms and conditions of registration as detailed on the www.IEDR.ie website – Applications for .ie registrations may not be submitted to the registry until all documentation and all requirements are supplied by the customer. Your domain may remain available to anyone else until this information is recieved by us and processed. For .ie registrations that are rejected by the registry a full refund will be issued. For .ie registrations that are not completed because we have not received the required documentation from the customer a refund of 70% will be issued. Domain transfers (.com, .net, etc). When transferring your domain to LetsHost, it is important to ensure that the domain is unlocked, the email address associated with the domain is valid and can be accessed, and that any ID protection is removed prior to starting the domain transfer process. Once the domain transfer process is started, you will receive an automated email requesting confirmation of the transfer and also to enter your EPP transfer key. If you do not receive this, please check that the details on the domain are correct, and then contact our support team to restart the transfer. LetsHost cannot be held responsible if the domain does not transfer as a result of any of these steps not being taken. The domain status in billing does not reflect that the domain is actually transferred and only indicated that the transfer order has been accepted. We offer a 30 day “money back” guarantee for our shared hosting service. If you are dissatisfied with the hosting service provided, you can request a refund of all monies paid for shared hosting services only (excludes VPS, PC backup, site builder and domain registration). Any other fees paid are non refundable, or subject to a resonable administration fee proportionate to any work we have carried out (eg setup, support desk requests, etc). Domain registration fees are not refundable under any circumstances. This 30 day money back guarantee applies only to cancellation requests received within the first 30 days after sign-up and does not apply to hosting renewals. You must read and accept the following registration agreement as per requirements from one of our registration providers here: https://www.letshost.ie/tucows-domain-registration-agreement/ Please familiarize yourself with your ICANN registrant rights also here: http://www.icann.org/en/resources/registrars/registrant-rights/educational WHOIS Privacy services carry a fee at time of renewal. You will have the option to cancel this should you choose to.
This is a subscription service. Credit card details used at time of purchase are billed on a recurring basis (depending on the payment term selected). Emails are issued to confirm payment and to ensure continuity of service, payment is taken unless otherwise instructed. As per our invoices, payments are charged 2 days before an invoice due date to avoid service interruption. Failure to renew the subscription at the end of the billing term will result in service suspension.
You can make a complaint for review by our management team by emailing email@example.com and marking your complaint for the attention of the manager. We will revert to your query within 5 working days. If you are unsatisfied with the reply you receive, you can address your complaint in writing to “Complaints C/O LetsHost, 2nd Floor, 5 Ellis Quay, Dublin 7” and this will be answered within 5 working days.
LetsHost will not be responsible for any damages your business may suffer. LetsHost makes no warranties of any kind, expressed or implied for services we provide. LetsHost disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by LetsHost and its employees. LetsHost makes no “uptime” guarantees. LetsHost keeps backups of key server systems only and these backups are not available for customer use. LetsHost can accept no responsibility for any loss of data or consequences arising from this. LetsHost always advises clients to back up their site data regularly for their own protection. Other backup systems provided are given as a courtesy only, and should not be depended upon for ensuring your data is secure. LetsHost furthermore expects that its customers who provide hosting services (resellers) to others will ensure its customers fully comply with all applicable laws concerning the privacy of online communications and any other policy of LetsHost. A customer’s failure to comply with those laws will violate this policy. If a customer provides hosting services (resellers) to others and decides to cancel their reseller hosting account with LetsHost then LetsHost will not be responsible for maintaining hosting for the resellers customers. All communications (emails, verbal or written) are between LetsHost and the client. These communications are private and are therefore not to be shared with any other parties. Finally, LetsHost wishes to emphasize that in accepting services, customers indemnify LetsHost for the violation of any law or LetsHost policy, that results in loss to LetsHost or the bringing of any claim against LetsHost. This means that if LetsHost is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against LetsHost, plus costs and reasonable legal fees. Failure to comply with any of our terms & conditions will result in grounds for immediate account deactivation. LetsHost reserves the right to change, edit, or update the policies contained in this document at any time for any reason without notice.