You acknowledge that LetsHost may disclose your contact details and assigned IP addresses to the RIPE Network Coordination Centre (NCC) and that such data may be published in the RIPE WHOIS database. You may need to reconfigure addresses if LetsHost reassigns address space after termination.

Reference: https://www.ripe.net/publications/docs/ripe-826/

The client shall defend, indemnify and hold LetsHost harmless from any demands, liabilities, losses, costs and claims (including legal fees) arising from services provided by the client or content supplied by the client, including product liability, infringement claims, and copyright infringement.

1. If a domain-only purchase lacks name server details, LetsHost may park the domain and display advertising on the parked page. Clients can change name servers via the online tools.
2. Nominet terms apply to .uk registrations: http://www.nominet.uk/go/terms
3. Domain pricing: https://www.letshost.ie/domain-name-registration/domain-pricing/
4. Clients will be notified at least 30 days in advance of domain expiry via email and invoice.
5. No domain transfer fees apply unless pre-agreed. Clients retain freedom to move domains to other providers.
6. Technical assistance for domain registration: support@letshost.ie
7. Domain registration fees are non-refundable except where specified (e.g. some .ie refunds).
8. 30-day money-back guarantee applies to shared hosting only (excludes VPS, SSL, Website Builder, Domain Registrations).

Remedies and Limitations

1. Our total liability in relation to the Website Builder, Email and Hosting services whether, in respect of any breach of this Schedule, negligence, any act or omission on our part, whether intentional or otherwise, shall be limited to the total fees paid by you to us in the twelve (12) months preceding the event giving rise to liability for the Website Builder, Email and Hosting services.
2. We accept no responsibility for any delay, lack of connection, slow connection, loss of data, loss of usability, or any similar or related issues due to, but not limited to any of the following: (i) the active or passive negligence, of us, you or any third party; (ii) downtime due to scheduled or emergency maintenance; (iii) an upgrade, downgrade or alteration to the services; (iv) any hard failure (including issues caused by other users on the hardware); (v) your systems incompatibility with the services; or (vi) your error.

Liability

1. You acknowledge that you have sole responsibility and liability for the design and maintenance of the website and for ensuring that it does not infringe the intellectual property or other rights of any third party and is not illegal. You are responsible for securing your website and for making sure your files, scripts and any other elements are up-to-date, safe and secure at all times.
2. You acknowledge that we have no control over any content placed on your website (either by yourself or by website visitors) and that we do not purport to monitor your website content or software. Without prejudice to our rights of termination in the Terms and Conditions, we retain the right without liability of any kind, but shall not under any circumstances be obliged, to immediately and without prior notice to you, remove content or software from your website, or suspend the service, where we become aware or reasonably suspect that such content or software constitutes illegal (including defamatory) material, infringes the intellectual property, or other rights, of any third party, or is in breach of our Acceptable Use Policy.
3. We do not guarantee the proper delivery of any email message or other data once it has left the confines of our network, and similarly we do not guarantee that data traffic will be delivered or that its contents will be held secure once it passes out of our control.
4. Where we supply third party equipment, software or applications, our responsibilities are limited to the level of warranty provided by the third party.

Email

Terms and Conditions for the provision of the Email Hosting Service (the “Service”)

Mailbox

1. The Service has three specific packages available. The amount of storage, number of mailboxes, and volume of emails that can be sent will vary between each package. Current limits and specifications can be found here.
2. Each package has a storage quota. This may be by reference to the number of emails held, the size of attachments, or other methods we may specify. This is in place to protect your account and other accounts from potentially large volumes of email sent to a single address that could materially affect the email system server. Additional storage can be purchased through your Account. It is your responsibility to ensure that your mailbox does not reach its allocated level. We will not be liable for any emails lost due to full mailboxes.
3. We may occasionally need to change these limits either for operational reasons, or because we reasonably believe you have not been using the services in accordance with our Acceptable Use Policy. If we do so, we will endeavour to give you twenty-one (21) days advance notice of the new limits by email and after that notice expires, we may refuse to accept material and/or remove materials which exceed the relevant limits.
4. If you exceed your quota then we reserve the right, to request that you upgrade the Service to a package with a high quota or, where the maximum quota allowable has been reached, to delete the content in excess of the quota. You are required to manage and effectively remedy any issues with your email within seven (7) working days of our request.
5. We reserve the right to suspend your Service if the request made in section 3 above is not actioned. We will charge you for un-suspending your services should you go over your mailbox quota.
6. It is your responsibility to keep your password confidential and to change the password on a regular basis. We will not be liable for any data losses or security issues due to stolen or insecure passwords.

Service availability

1. We monitor the mail platform as a whole but do not monitor individual mailboxes. The server uses SMTP (“Simple Mail Transfer Protocol”), a “store and forward” email protocol, to receive incoming and deliver outbound messages. By default, the mail platform attempts to deliver messages on a regular basis. If delivery is not achieved within twelve (12) hours, a delay notification is emailed to the sender. If delivery is not achieved within four (4) days, the message is returned to the sender.
2. We may limit or deny access to our Email Hosting systems in the event that, in our sole judgement, such action is required to prevent damage to our or our third-party provider’s networks (including but not limited to software and stored date) or to ensure the integrity or security of the network.

Storage Capacity

1. Each account is allotted an aggregated storage capacity initially equal to the total storage capacity of all the mailboxes of that account.

Security

1. We try to always ensure mailbox security and integrity of data. However, despite our efforts, problems may occasionally arise. Where a problem does arise with a specific mailbox, it is your responsibility to inform us of this via your Account or by contacting our support team. We will use reasonable efforts to resolve the problem. However, we do not guarantee that we can restore any lost or corrupted data and we will have no liability for the loss or corruption of any data. It is your responsibility to ensure that you back up your data as necessary for you.
2. We provide anti-virus and anti-spam services for incoming email. This service can be enabled and configured via the Account. While we do our best to remove all viruses and spam, we cannot guarantee that we will catch them all nor that no virus will reach your computer. We also cannot guarantee that non-spam messages will never be marked as spam.

Ownership of data and indemnity

1. All data created or stored by you within our applications and servers is your property.
2. We will allow access to such data only by our authorised personnel.
3. You will indemnify us and keep us indemnified against any claim, loss, or damage in respect of any web server content, email content or any other data contained within your server space or within applications on our servers.

Use of email account

1. If we identify a mailbox or Domain Name that is transmitting illegal, offensive, abusive, derogatory, defamatory, obscene, or infected content, or for the purposes of sending bulk or unsolicited emails, or being used contrary to our Acceptable Use Policy, or otherwise causing problems, we will either remove the offending mailboxes or change their settings to resolve the issue. In certain cases, we will, at our discretion, disable email or suspend all services to the domain as appropriate.

Termination

1. On termination for any reason, we will cease providing the services and your mailboxes will be deleted.
2. If the termination is during the minimum term, you will be liable to pay us the charges that would have arisen from the date of termination till the expiry of the minimum term.

Remedies and Limitations

1. Our total liability in relation to the Service whether, in respect of any breach of this Schedule, negligence, any act or omission on our part, whether intentional or otherwise, shall be limited to the total fees paid by you for this service to us in the twelve (12) months preceding the event giving rise to liability for the Service.
2. We accept no responsibility for any delay, lack of connection, slow connection, loss of data, loss of usability, or any similar or related issues due to, but not limited to any of the following: (i) the active or passive negligence, of us, you or any third party; (ii) downtime due to scheduled or emergency maintenance; (iii) an upgrade, downgrade or alteration to the services; (iv) any hard failure (including issues caused by other users on the hardware); (v) your systems incompatibility with the services; or (vi) your error.

Premium Domains:

1. A premium domain is a high-quality domain name that is often bought and sold with the intention of making a profit. When you apply to purchase a Premium Domain, if the Premium Domain is available, it will be listed on our website at an initial list price. When you reach the checkout of the shopping cart, our system will search for the updated price for the Premium Domain and display the correct cost before you can complete the order. LetsHost is not be obliged to sell the Premium Domain to you at the initial list price.
2. We provide Premium Domains on an “as available” basis. Our acceptance of your application to register a Premium Domain is not an acknowledgement by us that the Premium Domain is available. The success or failure of the registration depends on many factors outside of our control, and we cannot therefore guarantee that your application will be successful. Your application to register the Premium Domain is subject to the acceptance of the application by the appropriate domain name Registry.
3. If a Premium Domain is not successfully registered with the Registry, we will not be liable to you for any loss or damage arising or resulting from any inability to register the Premium Domain or from us not accepting your order. We will not be responsible for any costs incurred or other steps taken by you in anticipation of the registration or transfer of a Domain Name prior to your receipt of official confirmation of such registration or transfer from us.
4. You acknowledge that continued use of a Premium Domain may expose you to additional charges, for example on renewal. You are liable for any such charges, and will be given at least four (4) weeks’ notice of changes for the renewal term.

SSL Services:

Terms and Conditions for the provision of SSL services (the “Service”).

SSL

These “Terms and Conditions for the provision of SSL services” are accepted in
conjunction with our Terms and Conditions (https://letsencrypt.org/repository/ ) and
relates to the sale and provision of SSL Certificates through us.

You acknowledge and accept that for the provision of SSL Certificates Team Blue Internet Services IE Limited t/a LetsHost act only as a reseller of External Providers (Yondu,
Digicert, Lets Encrypt, and Sectigo) as specified below and you accept the obligations
contained in the following external Provider agreements:

Yondu: Terms of Use | Yondu
Digicert: Legal Repository | DigiCert.com
Lets Encrypt: https://letsencrypt.org/documents/2017.11.15-LE-SA-v1.2.pdf
Sectigo: https://sectigo.com/legal

The Service gives you use of an SSL Certificate, which consists of a key pair as well as
verified identification information. When a web browser (or customer) points to a
secured website, the server shares the public key with you to establish an encryption
method and a unique session key. You confirm that you recognise and trust the issuer of
the SSL Certificate. This process is known as the “SSL handshake” and it begins a
secure session that protects message privacy, message integrity, and server security.

1. Definitions
   1. “Certificate Application” means your application for an SSL certificate
      which must be accepted by the External Providers, using Our order
      process.
   2. “External Providers” means the third party providers, Yondu, Digicert
      Lets Encrypt and Sectigo who provide the SSL service that we resell and
      with whom you are also contracting by choosing this product.
   3. “Minimum Term” means the minimum amount of time that you may
      purchase the Product for after the order has been accepted.
   4. “Certificate” means SSL Services provided by External Providers and
      available for purchase from us as listed at
      https://www.letshost.ie/hosting-ssl/.
   5. “Services” means the provision and sale of SSL Certificates and
      accompanying information.
2. Orders
   1. Your order must be submitted to us using either the online order form or
      through one of our representatives. The Services must be used in respect
      of a registered Domain Name.
   2. If we accept your order, the processing of your request will start
      immediately.
   3. We will perform the authentication procedures for the Certificate that you
      have requested, upon receipt of the applicable payment, and
      subsequently process any Certificate Application.
   4. Upon approval of the Certificate Application, prior to the issuance of the
      Certificate, you must submit a Certificate Signing Request (“CSR”) in a
      format specified by us. If we do not receive a CSR within twelve (12)
      months from the day the Certificate Application is approved and a
      Product is otherwise ready for issuance, the Certificate Application
      approval will automatically expire.
   5. You must review the information in the Certificate and promptly notify us
      of any errors. Upon receipt of such notice, we may revoke the Certificate
      and issue a corrected Certificate.
3. Services and charges
   1. Details of our products, prices and full services can be found on our
      website at https://www.letshost.ie.
4. Duration
   1. The Contract for the Certificate will be for a period of time dependant on
      the Minimum Term chosen, starting at the time the order is accepted. The
      Minimum Term will expire unless it is renewed for a subsequent period.
      This is subject to the provisions for early termination set out in the Terms
      and Conditions (https://www.letshost.ie/terms/).
   2. When You purchase a certificate for two (2) years, the SSL will be issued
      across two (2) separate certificates of one (1) year, to comply with
      browser requirements. After the initial one (1) year term has passed, a
      new Certificate Signing Request (CSR) and a new Domain Certificate
      Validation (DCV) is required, meaning the certificate will need to be re-
      issued by Us and re-installed by You. The re-issue/re-install process is
      free, unless you choose to amend the SSL order. If You do not complete
      your re-issue/re-install process on time, your existing SSL will no longer
      be valid. We will notify you prior to the end date of your first one (1) year
      certificate and ask you to re-install the next one(1) year SSL certificate.
5. Consequences of termination
   1. On termination for any reason, we will cease to provide the Services and
      your Certificates will be deleted.
   2. If you terminate the Services during the Minimum Term, you will be liable
      to pay us the charges that would have arisen from the date of termination
      until the expiry of the Minimum Term.
6. Ownership of data and indemnity
   1. All data created or stored by you within our applications and servers is
      your property.

   We will allow access to such data only by our authorised personnel.

   2. You will indemnify us and keep us indemnified against any claim, loss or
      damage in respect of any content, email content or any other data
      contained within your Products.
7. Use of Certificates
   1. You represent and warrant that you have the necessary rights to any data,
      software programs or services that you use in connection with your
      access or use of the Certificates and that such activities do not infringe
      the intellectual property or other proprietary rights of any third party.
   2. You agree to access and use the Certificates:
      1. Without violating the rights of any third party or purporting to
         subject us or External Providers to any other obligations to you or
         any third party, and
      2. Solely in a manner that complies with all applicable laws and
         regulations.
   3. We will provide support to you for use of the Certificates, and you will not
      receive customer support from External Providers.

VPS

Terms and conditions relating to our Virtual Private Server (“VPS”), this includes our Managed VPS and Self-Managed VPS.

1. Definitions
   1. “Administrative Access” means root or other user or account with the highest level of permissions granted so as to manage and control a server;
   2. “Agreed Service Level” means the levels of performance and service to be provided by Team Blue Internet Services Ireland Limited t/a LetsHost (“LetsHost”) to the customer, as more specifically described in the Service Level Agreement;
   3. “Contract” means a Contract for the provision of the Services made between LetsHost and the customer;
   4. “Encryption at Rest” means encryption of stored data on the Servers, Hardware or associated storage systems, such that data is encrypted when saved to disk and decrypted only when accessed through appropriate credentials. For the avoidance of doubt, encryption at rest does not apply to data while in transit or in active use;
   5. “Equipment” means all customer equipment installed in the Premises;
   6. “Hardware” means the equipment, cabling and systems provided by LetsHost in connection with the Services;
   7. “Invoice” means the email sent to the customer’s email address provided at the time of taking out the Services and which details the Services the customer has purchased and the payments due. The invoice shall also available in the customer portal;
   8. “IPRs” means any and all intellectual property rights including, without limitation, any and all: patents, design rights, database rights, copyright, know-how, moral rights, trade secrets, confidential information, trademarks, service marks, trade names and goodwill;
   9. “Managed VPS” means the customer does not have administrative access to the server. LetsHost will be responsible for managing server operating system, software updates and security patches;
   10. “Notified Maintenance” means essential maintenance to be carried out by LetsHost in relation to the Services, Hardware and/or Software, which has been notified to the customer at least three (3) days prior to its commencement where possible;
   11. “Party/Parties” means LetsHost and the customer collectively;
   12. “Premises” means our Unit 4029, Kingswood Road, Citywest Business Campus, Dublin 24, D24 E180 Data Centre situated in Ireland;
   13. “Self-Managed VPS” means the customer does have Administrative Access to the server and will be responsible for managing server operating system, software updates and security patches;
   14. “Server(s)” means managed and self-managed dedicated and virtual servers and cloud based servers;
   15. “Services” means the managed and self-managed virtual private server services and any associated internet related services, supplied by LetsHost on and subject to the Terms in these Conditions;
   16. “Services Disruption” means any disruption in the Services which causes a failure to meet the Service Level Agreement as a result of any failure of the Hardware, Software or LetsHost personnel who provide the Services and which does not result from any breach by the customer of these Conditions, and or a Force Majeure Event (defined in the main Terms of Service);
   17. “SLA” means the Service Level Agreement specifying the standard service level that we aim to deliver to you in respect of each Service as specified in clause 7;
   18. “Software” means all the computer software programs provided by LetsHost in connection with the Services;
   19. “User” means any individuals and businesses who access the Internet web site(s) hosted on the Hardware in connection with the Services;
   20. “VPS Infrastructure” means LetsHost’s underlying platform compute and storage Hardware and Software
   21. “Working Day” means any day from Monday to Friday, between 9:00 a.m. and 5:00 p.m, local time in Ireland, excluding: (i) Saturdays and Sundays; and (ii) public holidays in the Republic of Ireland on which banks are generally closed.
2. Provision of information – your obligations
   1. You agree with us to:
      1. provide certain true, current, complete and accurate information about you as required by the application process; and
      2. maintain and update the information you provide to us from the date you enter into a Contract with us.
   2. We rely on this information to send you important information and notices regarding your account and our Services.
   3. You must ensure that all information submitted is correct as we may not be able to rectify errors.
   4. On an ongoing basis you will maintain accurate contact information in the customer portal. We shall not accept liability for any loss resulting from inaccurate contact information.
   5. We reserve the right to suspend or terminate the Services without liability if any information provided is found to be materially false, misleading or incomplete.
3. The Services
   1. We agree to provide our Services to you, for the exclusive use (subject to maintenance of the Hardware), at the price agreed upon in the Contract. You represent and warrant that you have or have access to the knowledge and expertise necessary to configure, maintain, monitor, secure and use the Services, unless otherwise expressly included in the scope of our managed services.
   2. Our Services shall extend only to those elements expressly set out in the Service Level Agreement. You acknowledge that the Services are not intended as a substitute for your own technical expertise and due diligence.
   3. We may need to change the Services as a result of legislative, regulatory or other changes requiring us to do so. We will endeavour to provide you with not less than twenty-one (21) days’ notice in advance of such alterations taking effect, but shall not guarantee that we will always do so.
   4. We may also need to temporarily suspend the Services without notice in order to repair, maintain, replace or improve the Services, or our network, or in an emergency. We will try to keep you informed and minimise disruptions, but we cannot guarantee uninterrupted Services.
   5. Unless otherwise indicated, the Services do not include back up of your data. You are responsible for the back-up of your own files and data, for your own internal network, and all equipment that is connected to the internet. In particular, it is your responsibility to ensure that your firewalls and anti-virus protection are kept up-to-date and are sufficient for your needs.
   6. You acknowledge and agree that we make no representation that the Services are fit for any particular purpose. It is your responsibility to ensure the Services are appropriate for your business needs and any regulatory requirements applicable to you.
4. Administrative Access
   1. Administrative Access to the Services is limited to you and your authorised agents. As a general rule, we have no access to the contents of your server.
   2. Notwithstanding the above, you authorise us to access the Services, Hardware and Software where necessary for the provision of managed support, security updates, monitoring, compliance obligations or in order to investigate or prevent suspected unlawful or harmful activity.
   3. We reserve the right to require, at our discretion, Software and/or Hardware upgrades for the purposes of maintaining security and stability of the Services provided and may require the installation of such upgrades. Standard fees for such upgrades shall be set by us from time to time.
5. Bandwidth Charges
   1. There shall be no charge for monthly aggregate or daily average network transfer within the allowance of the Services purchased, depending on the terms agreed upon at purchase, as measured during any thirty (30) day period. Monthly aggregate or daily average network traffic in excess of any pre-arranged allowance shall incur an additional fee set at our sole discretion. Payment of this fee will be required in order to maintain service. Network traffic shall be measured by us and may include all forms of traffic to and from the server. All fees shall be set and adjusted by us from time to time and published on our website.
6. Your Obligations
   1. We shall report, if appropriate, misuse or abuse of the Service by you to any regulatory authority or, in the case of criminal matters, the police.
   2. You agree not to use the Services, Hardware and or Software to do any of the following and it is expressly agreed between us and you that if there is any breach of this Clause 6 we may, without further notice to you and without obligation to pay compensation apply service credits or refund any monies, suspend, restrict or terminate your Services if you:
      1. Upload, post or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene (illegal pornography), libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable. Please note that Internet Relay Chat (IRC) services may not be run on our network. Contact us for clarification where needed;
      2. Harm minors in any way;
      3. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
      4. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content or third party content transmitted via the Services;
      5. Upload, post or otherwise transmit any third party content that you do not have a right to transmit under law or under contractual or fiduciary relationships;
      6. Upload, post or otherwise transmit any third party content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
      7. Upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation, except in those areas of the Services that are designated for such purpose;
      8. Upload, post or otherwise transmit any third party content that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
      9. Use any of our servers or our Service to carry out, or assist in the carrying out of any “Denial of Service” (DoS) or “Distributed Denial of Service” (DDoS) attacks on any other website or internet service.
      10. Promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals; or
      11. Do anything that in the opinion of us is likely to bring the Service into disrepute.
7. Service Level Agreement
   1. As part of these VPS Terms and Conditions, we wish to define the level of service, responsibilities, and performance of our service to you.
   2. Our SLA applies to all Managed VPS and Self-Managed VPS services. If there are any overdue payments for VPS services or Services listed on your account at the time of the downtime, the guarantee is null and void.
   3. The guarantee is valid during the Contract. If the Contract is renewed, the guarantee will continue for a further period of time as specified. This guarantee applies to network and hardware uptime as specified in clause 7.d. below.
   4. We guarantee to provide the following uptime:
      1. 99.9% network availability (meaning that our network will be available to the internet 99.9% of the time in a given month. The guarantee does not include availability to any specific point on the internet)
      2. 99.9% VPS infrastructure (meaning that our Server Hardware will be available 99.9% of the time in a given month. Downtime is defined as where a hardware component is not functioning correctly and causes our Server to be unavailable) This excludes any outages caused by scheduled maintenance, emergency maintenance, DDoS (Distributed Denial of Service) attacks, and force majeure.
   5. If we fail to achieve 99.9% uptime, in accordance with clause 7, and subject to you making a claim (in accordance with clause 7.h. below), we will compensate you with one (1) day of credit against your account for your Server for every sixty (60) minutes of downtime due to network or power in line with our service level guarantee. The maximum credit you can claim will not exceed the monthly bill for the Server.
   6. You may make multiple claims in a given month for different periods of downtime up to a maximum credit of 100% of your monthly payment for the specific Server.
   7. Service level guarantee uptime is monitored on a rolling monthly basis.
   8. In order to take advantage of this service level guarantee, you will need to make your claim within fifteen (15) days of the failure in question. Your claim must be made by submitting a ticket through your customer portal to our billing department. The ticket must clearly show evidence of outage, date of outage, the start time and the end time. For the purpose of claiming credit, downtime officially starts from the time you log a report notifying us in writing of the downtime. If a ticket has not been raised to inform us of an outage, we will be unable to process your claim.
8. Encryption at Rest
   1. The Services include encryption at rest by default, meaning that data stored on the Servers, Hardware or associated storage systems, is encrypted when saved and decrypted only when accessed by an authorised user.
   2. You acknowledge that encryption at rest protects data from unauthorised physical access to storage devices, but does not protect against compromise of your access credentials, malware, or unauthorised access once data is legitimately decrypted.
   3. You remain responsible for implementing appropriate access controls, password security, multi-factor authentication and any other security measures recommended by us or appropriate under applicable data protection laws.
   4. For the avoidance of doubt, encryption at rest does not constitute a guarantee of data security or compliance with legal obligations. You remain the controller of personal data (if any) and are responsible for ensuring compliance with all applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 and the Data Protection Acts 1988–2018 (as amended)
9. Charges and Payment Methods
   1. You shall pay the price for the Services as detailed in the invoice.
   2. The price covers permitted bandwidth (agreed connection rate) as stated in the invoice. If you exceed the limits set out in the invoice, then we reserve the right to make additional charges for all usage above the permitted bandwidth at our then prevailing charge rate as published. We will endeavour to notify you when your bandwidth use exceeds the limits agreed, however it is your responsibility to monitor the bandwidth being used from time to time using the customer portal.
   3. All prices quoted to you for the provision of Services by us are exclusive of any VAT for which you may be additionally liable at the applicable rate.
   4. Where the Services are purchased with a set-up fee, this fee is payable immediately.
   5. The price and all other amounts due as confirmed on the invoice shall be paid by you by the due date. Payment shall be made in full without any abatement, set off or deduction on any grounds.
   6. Payment terms for all invoices and Services must be received and paid by the due date. Payments are made one month in advance for all Services. If you do not make payment on the due date, we will:
      1. be entitled to charge you interest on the amount owing (both before and after judgment) on the amount unpaid at the rate of 4% per annum above the base rate from time to time of the European Central Bank (ECB), such interest accruing on a daily basis from the date that payment falls due until the date that payment is made in full, and/or
      2. suspend the Service(s) until payment is made in full, and/or
      3. terminate the Contract in whole or in part and cease providing the Service(s).
   7. If you are persistently late in settling your account (defined as being placed on hold more than three (3) times during your Contract with us), we reserve the right in the event of subsequent late payments to put you on hold twenty-four (24) hours after the first reminder of your account being overdue is sent.
   8. We do not offer refunds for servers and Services purchased in advance. Please refer to our website for our Refunds Policy in the Terms of Service.
   9. If your server is attacked (DoS) then we reserve the right to remove your server from our network without notice and without obligation to pay compensation, apply service credits or refund any monies in respect of Service downtime.
   10. Where payment is made by credit/debit card initially, you expressly authorise us to charge recurring billing as appropriate, until you give written notice otherwise to us (in line with the time frames in Clause 10 below) and the credit/debit card company, or the Services are terminated.
   11. We reserve the right to recover all reasonable costs of collection (including legal fees and debt collection agency fees) incurred as a result of late or non-payment by you.
10. Termination and Cancellation
    1. If you terminate the Contract during the initial subscription period, or at the acknowledgement of order, as the case may be, we may be entitled to charge you a cancellation fee equivalent to the subscription fee for the initial period, less any sums paid by you for that initial period.
    2. We may, at our sole discretion and without prejudice to any rights have to terminate the Contract, suspend the provision of the Service(s) immediately on sending you written notice via the customer portal if we are entitled to terminate the Contract, or we need to comply with an order, instruction or request of government, an emergency services organisation or other competent administrative or regulatory authority which affects our ability to provide the service, or we reasonably believe you will fail to pay any amount due under the Contract.
    3. You must inform the billing department at least two (2) Working Days before your invoice due date if you intend to cancel.
    4. Failure to cancel in accordance with this Clause 10 will result in your account being charged for your renewal terms as per the terms in your invoice.
    5. We may terminate the Contract with immediate effect if you: (i) commit a material breach of the Contract, (ii) become insolvent, enter into examinership, liquidation, receivership or bankruptcy, or (iii) in our reasonable opinion pose a risk to the security, integrity or reputation of our Services.
11. Intellectual Property, Licence and Ownership
    1. All Intellectual Property Rights in or relating to the Services, Hardware, Software, documentation and/or associated materials, including without limit any Internet Protocol Addresses (IPAs) assigned to you, are and shall remain the property of LetsHost.
    2. We reserve the right to change the IPAs assigned to you at any time, however we shall endeavour to give reasonable notice of the change, and shall use reasonable endeavours to reduce disruption to you, resulting from such changes.
    3. Title to the Hardware and Software (both legal and equitable) is and shall at all times remain with LetsHost, and you shall keep the Software and Hardware free of all charges, liens and encumbrances and protect it from any and all judicial process.
    4. We grant to you a limited, non-exclusive, non-transferable, non-sublicensable licence to use the Software on the Hardware and in conjunction with the Services, solely for your internal business purposes in accordance with these Terms and any Contract. You agree that you will not in yourself, or through a third party:
       1. copy the Software, except as is necessary to install on Hardware and for internal archiving purposes. In the event that you make any copies of the Software, you shall reproduce all proprietary notices on such copies;
       2. reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the Software;
       3. sell, lease, licence, or sub-licence the Software or associated documentation;
       4. write, create or develop any derivative works or other software or programs, based in whole or in part, upon the Software or any confidential information.
12. Personal Information
    1. You, the customer, acknowledge and agree that you name, address, telephone and fax numbers, as well as email addresses and assigned IP addresses and other similar details, may be disclosed to the RIPE Network Coordination Centre (NCC) to ensure that both you and US (LetsHost) meet the necessary obligations under the applicable RIPE policies and guidelines (IPv4 Address Allocation and Assignment Policies for the RIPE NCC Service Region, which may be updated from time to time). Furthermore, you also agree that such data may be published, in whole or in part, in the RIPE WHOIS database. If these policies and guidelines are relevant to the services being used by the YOU, then they shall be incorporated into this Contract, including but not limited to where the assignment of the IP space is valid, as long as the criteria for the original assignment are met, and only for the duration of the service between you and us. LetsHost have the right to reassign the address space to another user upon termination of this agreement or an agreed period thereafter. This means that you, will have to re-configure the addresses of all equipment using this IP space if you continues to require global uniqueness of those addresses.
    2. You are responsible for the security and confidentiality of your username and password.
    3. Each Party shall comply with all applicable data protection laws, including Regulation (EU) 2016/679 (General Data Protection Regulation) and the Data Protection Acts 1988–2018, in connection with the performance of the Contract. You are the controller of any personal data processed through the Services. We are a processor only where expressly agreed in writing.
13. Security
    1. If your service is Self-Managed, then it is your sole responsibility to maintain and update security software on the server. You are also responsible for all the content you upload onto the server. Under no circumstance will we be held liable for security breaches and damage caused by your failure to maintain or update the security software or to maintain adequate security measures (including but not limited to processes, updates, software use and design, and access control).
    2. If your service is Managed, then LetsHost will be reasonably responsible for managing server software updates and security patches. However, you will be fully and solely responsible for all the content you upload onto the server. Under no circumstance will we be held liable for security breaches and damage caused by your failure to update and maintain the web site(s) and/or application(s), or to maintain adequate security measures (including but not limited to processes, updates, software use and design, and access control).
    3. You agree that if the security of your server has been compromised in any way, then you will notify us immediately in writing. You shall be held fully responsible for any misuse or compromise of your server for which we are not properly notified. You agree that if any security contraventions are believed to have occurred in association with your server, we have the right to suspend access to the server pending an investigation and resolution. You also agree that we have the right to cooperate in any government or legal investigation regarding any aspect of our services, including any servers used by you. Any use of our system to engage in software piracy or other contraventions of law will result in service suspension and be immediately reported to the appropriate authorities.
    4. Without special agreement we are not obliged to undertake back-up of data. It is your obligation to back-up any data you wish to retain.
    5. To the maximum extent permitted by applicable law, we disclaim all liability for loss or damage arising from (i) any failure by you to implement adequate security measures, (ii) your failure to apply software or firmware updates, or (iii) unauthorised access resulting from compromise of your access credentials.

Support:

LetsHost strive to have the fastest response times within the industry. At a minimum, your query will receive a reply within 1 working day. However, our technical support department average less than 2 hours for a response to your query. Please note, our billing and sales teams do not work at the weekend therefore queries logged with these teams will be generally answered Mon-Friday within business hours. Please phone us if you have an urgent query.

LetsHost understand that when you need support, you and your staff rely on us to provide it. Our knowledgeable, patient and timely support is what sets us apart from other providers. However, management reserve the right to limit your access to this support in instances where 5 monthly support tickets or 60 minutes per month of support is consumed on our non-dedicated and VPS management plans (shared/resellers).

Clients who require extra support have the option of paying for the additional help to cover our staff’s time in providing this assistance. We will quote clients on a case by case basis as the need arises. Management’s decision in this regard is final.

Remote Hands Support Services

1. Terms & Conditions

   This schedule governs LetsHost’s remote hands support service (“RH Support”). By agreeing to RH Support provided by LetsHost (the “Company”), you (the “Client”) are agreeing to the following terms and conditions. RH Support may require the Client to provide information to the Company including, but not limited to, passwords and other data, to enable access to be made remotely and corrective procedures to be put in place.

   1. During the time of RH Support, the Company is not responsible for any interruption to the Client’s services provided by the Company or any third parties (the “Services”), and accepts no liability for any loss of Services, sales or any other form of loss due to the Client’s Service interruption.
   2. While the Company will endeavour to ensure that the integrity and security of the Company and/or Client’s server(s) (the “Server(s)”) is safeguarded in so far as possible and in accordance with industry practice, the Company does not guarantee that the Client’s Services will be free from unauthorised users or hackers and shall be under no liability for non-receipt/misrouting of emails or for any other failure of email.
   3. The Company makes no representation and gives no warranty as to the integrity of any or all stored information during the operation of RH Support. The Client should take appropriate measures to ensure that all data is backed up. The Client should maintain adequate insurance cover in respect of any loss or damage to data stored on Servers.
   4. The Client shall keep secure any identification, password and other confidential information relating to its Services/Servers and shall notify the Company immediately of any known or suspected unauthorised use or breach of security, including loss, theft or unauthorised disclosure of any password or any other security information.
   5. The Company will endeavour to adhere to any dates set for the provision of RH Support, however any date provided is an estimate and the Company accepts no liability for failure to meet such timelines.
   6. In the event of a Service fault, the Client may report the fault by telephone ticket or email to the Company’s support team. Upon receipt of the fault report, the Company will take steps to correct the fault. The Company shall not, in any event, be liable for interruptions of service or down-time of the Client’s Server(s) or Service(s).
   7. The Company may: (a) temporarily suspend for the purpose of repair, maintenance or improvement, part or all of the Company’s service to the Client in order to necessitate RH Support; (b) provide, or update instructions regarding the use of RH Support which in the Company’s reasonable opinion is necessary in the interests of safety and/or security, or to maintain or improve the quality of service to the Client and any such instructions, whilst they are in force, shall be deemed to form part of this Agreement; (c) generally, without notice, vary the technical specification of the service for operational reasons, the Company endeavours to restore the Service(s) as soon as practicable after any such suspension and or disruption.
2. Support & Maintenance
   1. Support services, including RH Support, are generally available during the working day (09:00 – 17:00), Monday to Friday excluding Irish Bank and Public Holidays. Notwithstanding the availability of RH Support, the Support Desk is available for the Client to report all requests for assistance. The Company will respond to the report of an alleged fault as swiftly as is practicable, after receiving the report and will keep the Client advised of progress as well as the options open to the Client to remedy or minimise the fault.
   2. If a call is received by the Company outside the period defined above, a response will not be provided until the next working day except by incurring additional charges agreed by both the Client and the Company.
   3. The Client shall: (a) Co-operate with the Company in the diagnosis of the reasons for any malfunction of the system. (b) Be prepared to provide such information as may reasonably be required by the Company’s personnel to assist with the diagnosis of a reported fault. This would normally include details of the procedures which were being carried out at the time the fault occurred, data files or error messages which contain examples of the fault.
3. Liability
   1. The Client confirms that using RH Support will not infringe on any third-party rights.
   2. The Company makes no warranty regarding RH Support and will not be responsible for any damage allegedly suffered or claimed by the Client for any reason including, but not limited to, loss of data and service interruptions. All conditions, terms, representations and warranties relating to RH Support, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded.
   3. Our total aggregate liability to the Client for any claim in contract, tort, negligence or otherwise arising out of or in connection with RH Support shall be limited to the sums paid by the Client for one year of Service(s), in respect of the Services which are the subject of any such claim.

Refunds Policy:

You may cancel your account at any time before your next billing date, and you will not be billed for the next period. If your account is set up for automatic renewal payments (with card details saved on file), payment will be taken automatically 2 days before this date. To avoid unwanted charges, you must cancel your domain/service before automatic payment. If your refund claim is outside of our 30 day “money back” guarantee (which excludes VPS, SSL Certificates, Website Builder and Domain Registrations) then we cannot refund any payments made.

Pricing and Billing:

1. We reserve the right to periodically review and increase the charges that may be payable for the provision of any products or services at any time.
2. This is a subscription service. Credit card details used at time of purchase are billed on a recurring basis (depending on the payment term selected). Emails are issued to confirm payment and to ensure continuity of service, payment is taken unless otherwise instructed. As per our invoices, payments are charged 2 days before an invoice due date to avoid service interruption. Failure to renew the subscription at the end of the billing term will result in service suspension.

Complaints:

You can make a complaint for review by our management team by emailing support@letshost.ie and marking your complaint for the attention of the manager. We will revert to your query within 5 working days. If you are not satisfied with the reply you receive, you can address your complaint in writing to “Complaints C/O LetsHost, First Floor, Howley Square, Main Street, Oranmore, Co. Galway” and this will be answered within 5 working days.

Disclaimer:

LetsHost is not responsible for any damages your business may suffer. LetsHost makes no warranties of any kind, expressed or implied for the services we provide. LetsHost disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by LetsHost and its employees. LetsHost makes no “uptime” guarantees. LetsHost keeps backups of key server systems only and these backups are not available for client use. LetsHost can accept no responsibility for any loss of data or consequences arising from this. LetsHost is not responsible for any error, omission, interruption, loss, deletion, defect, theft, destruction or unauthorized access to, or alteration of any content you upload through any hosting service. LetsHost always advises clients to back up their website data regularly for their own protection. Other backup systems provided are given as a courtesy only, and should not be depended upon for ensuring your data is secure. LetsHost furthermore expects that its clients who provide hosting services (resellers) to others will ensure its clients fully comply with all applicable laws concerning the privacy of online communications and any other policy of LetsHost. A client’s failure to comply with those laws will violate this policy. If a client provides hosting services (resellers) to others and decides to cancel their reseller hosting account with LetsHost then LetsHost will not be responsible for maintaining hosting for the resellers’ clients. All communications (emails, verbal or written) are between LetsHost and the client. These communications are private and are therefore not to be shared with any other parties. Finally, LetsHost wishes to emphasize that in accepting services, clients indemnify LetsHost for the violation of any law or LetsHost policy, that results in loss to LetsHost or the bringing of any claim against LetsHost. This means that if LetsHost is sued because of activities of the client that violate any law, or this policy, the client will pay any damages awarded against LetsHost, plus costs and reasonable legal fees. Failure to comply with any of our terms & conditions will result in grounds for immediate account deactivation. LetsHost reserves the right to change, edit, or update the policies contained in this document at any time for any reason without notice.

 

GDPR:

Please see our GDPR statements here: https://www.letshost.ie/gdpr-statement/

iubenda Services

Terms and Conditions for the provision of iubenda Services.

LetsHost offers the iubenda service, via iubenda s.r.l, a company within theteam.blue group. This Service enables you (the customer), to generate, host,and embed legal compliance documents (such as privacy policies and cookie policies) via iubenda’s platform. These terms are accepted in conjunction with our Terms of Service and relates to the sale and provision of iubenda Services through us. In conjunction with these terms, you also agree to iubenda’s Terms and Conditions (“iubenda Terms“) which are available at https://www.iubenda.com/en/user/tos/legal.

1. Definitions

   In this Schedule:

   1. “Minimum Term” means the minimum amount of time that you may purchase the Product for after the order has been accepted.
   2. “Service(s)” means online compliance services provided by iubenda and available for purchase from us as listed at https://www.letshost.ie/gdpr-compliance.
2. Purchasing the Service
   1. In order to purchase the Service, you can order from our website, log into your Online Control Panel or by contacting our sales team on 01 6535032. We require payment in advance for the Service or any renewal of the Service.
   2. Initial Service support will be provided by us. You can request support through your Online Control Panel or by calling us on the number above. You can also request support from iubenda directly once you have purchased the Service.
3. Consequences of termination
   1. The term of this Service is tied to your subscription, meaning it begins on activation of the iubenda service and runs until cancellation.
   2. On termination for any reason, we will cease providing the Services and delete all relevant data from your account. For the avoidance of doubt, this deletion will include (but is not limited to) all logs, documentation, files and data, if any, associated with the Service.
   3. Should the termination occur during the Minimum Term, you will be liable to pay us the charges that would have arisen from the date of termination until the expiry of the Minimum Term.
4. License and Rights
   1. LetsHost grants you a non-exclusive, non-transferable right to use the iubenda service, embedding code, and generated legal documents for its website(s).
   2. You may not sub-license, re-sell, or distribute the iubenda service or the generated documents except as expressly agreed in writing.
   3. You indemnify LetsHost for any claims arising from your incorrect or misleading information supplied to iubenda, or your failure to obtain appropriate consents.
5. Use of the Services
   1. By using the Services, you agree to the iubenda Terms which include, but are not limited to, the terms governing your privacy and the processing of your data.
   2. If there is any conflict between the iubenda Terms and these terms, these terms will take precedence.
   3. You must use iubenda in compliance with applicable data protection laws.
   4. You represent and warrant that you have the necessary rights to any data, software programs or services that you use in connection with your access or use of the Services and that such activities do not infringe the intellectual property or other proprietary rights of any third party.
   5. You are fully responsible for obtaining any necessary consents from your end users and for providing adequate privacy notice, as required by applicable law.
   6. You must ensure that any user consent obtained through the Service is given by a clear, affirmative, and unambiguous action that meets the requirements of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
6. Agreement
   1. LetsHost does not warrant or guarantee that iubenda will operate without interruption, errors, or flaws. The proper functioning of iubenda may be affected by factors outside LetsHost’s control, including, but not limited to, browser compatibility, user device settings, and script-blocking software.
   2. The Service, including any materials, templates, and/or documents generated or made available through it, is provided on an “as is” and “as available” basis. LetsHost does not represent or warrant that the Service or any output generated through it will be accurate, complete, or compliant with all applicable laws, regulations, or industry standards relevant to your specific circumstances. You are solely responsible for reviewing, customising, and ensuring that any content or configuration produced through the Service meets its own legal and regulatory obligations. LetsHost expressly disclaims all implied warranties of fitness for a particular purpose, merchantability, or non-infringement, to the fullest extent permitted by law.
   3. You particularly acknowledge and accept that the Service and generated documents are intended to support users in complying with legal requirements, without, however, replacing or substituting professional legal advice in the drafting of a privacy policy, cookie policy or of any other legal document or compliance procedure. In some cases, depending on the applicable legislation, further actions may be required to make your activity/website compliant with the law. Accordingly, LetsHost does not warrant or guarantee that the generated legal documents (via iubenda) are perfect, complete, or suitable for all legal requirements. It is your full responsibility to review them and ensure compliance with applicable law.
   4. Nothing in these terms shall be interpreted as to establish an employment, agency or association relationship between you and us.
   5. We shall not in any case be responsible for, without limitation, any claim, liability, damage, recourse, cost, fee, penalty or issue which should arise as a result of you purchasing or implementing the Services on your website(s).
   6. It is your sole responsibility to ensure that the use of the Service does not violate any laws, regulations or the rights of third parties.

WayWidget Services

Terms and Conditions for the provision of WayWidget Services.

WayWidget services (including WayWidget Lite and WayWidget Standard) are made available by Team Blue Internet Services IE Limited through iubenda s.r.l. (iubenda), a company within the team.blue group. This product incorporates technology and/or services provided by AccessiWay s.r.l. (AccessiWay), also a company within the team.blue group. This Service allows end-users to manage accessibility and privacy preferences on your website.

While iubenda facilitates the access and delivery of this product, the underlying technology is provided by Accessiway and is subject to its own terms and licensing conditions . In conjunction with these terms, you (the customer) agree to iubenda’s Terms and Conditions, (https://www.iubenda.com/en/user/tos/legal), and AccessiWay’s Terms of Service, (https://www.accessiway.com/terms-of-service).

All customer support, account management, and billing will be handled by LetsHost unless otherwise specified.

1. 1. Definitions

   In this Schedule:

   1. a. “Minimum Term” means the minimum amount of time that you may purchase the Product for after the order has been accepted.
   2. b. “Service(s)” means the services provided by AccessiWay and available for purchase from us as listed at https://www.letshost.ie/accessibility-solution. The Services offered by us may vary from the products specified in the AccessiWay Terms.
2. 2. Purchasing the Service
   1. a. To purchase the Service, you can order from our website, log into your Online Control Panel or contact our sales team on the phone number shown on our website. We require payment in advance for the Service or any renewal of the Service. Initial Service support will be provided by us. You can request support through raising a ticket via your Online Control Panel or by calling us.
3. 3. Consequences of termination
   1. a. The term of this Service is tied to your subscription, meaning it begins on activation of the iubenda service and runs until cancellation.
   2. b. On termination for any reason, we will cease providing the Services and delete all relevant data from your account. For the avoidance of doubt, this deletion will include (but is not limited to) all logs, documentation, files and data, if any, associated with the Service.
   3. c. Should the termination occur during the Minimum Term, you will be liable to pay us the charges that would have arisen from the date of termination until the expiry of the Minimum Term.
4. 4. License & Rights
   1. a. LetsHost grants you a non-exclusive, non-transferable licence to embed and use WayWidget on its web properties.
   2. b. You may not sublicence or resell the WayWidget functionality without express written permission.
   3. c. You indemnify LetsHost for claims arising from misuse, breach, incorrect consent handling, or failing to comply with data laws.
5. 5. Use of the Service
   1. a. By using the Services, you agree to the Terms and Conditions of AccessiWay and Iubenda, which include but are not limited to, the terms governing your privacy and the processing of your data.
   2. b. If there is any conflict between the iubenda Terms and these terms, these terms will take precedence.
   3. c. You must use WayWidget in compliance with applicable data protection laws.
   4. d. must ensure that any user consent obtained through the Service is given by a clear, affirmative, and unambiguous action that meets the requirements of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
   5. e. You are fully responsible for the correct implementation of the widget (including, but not limited to, embedding and styling) and making sure it appears in a user-facing manner that allows consent or preference management.
   6. f. You must collect any required user consent via the widget and honour user withdrawals and changes to preferences.
   7. g. You must provide clear notice in its privacy policy about use of WayWidget, its purpose, and how user preferences are stored and used.
6. 6. Service Specifications
   1. a. We offer packages within the Service that may differ in structure, content, pricing, or terms from those set out in the AccessiWay terms and conditions.
   2. b. The Service packages (including features, duration, pricing, and any associated benefits) may not align exactly with the packages listed directly by AccessiWay.
   3. c. In case of discrepancies between the package descriptions provided by us and AccessiWay, the terms provided by us at the time of purchase will prevail for that specific transaction.
7. 7. Agreement
   1. a. LetsHost does not warrant or guarantee that WayWidget will operate without interruption, errors, or flaws. The proper functioning of WayWidget may be affected by factors outside LetsHost’s control, including, but not limited to, browser compatibility, user device settings, and script-blocking software.
   2. b. The Service, including any materials, templates, and/or documents generated or made available through it, is provided on an “as is” and “as available” basis. LetsHost does not represent or warrant that the Service or any output generated through it will be accurate, complete, or compliant with all applicable laws, regulations, or industry standards relevant to your specific circumstances. You are solely responsible for reviewing, customising, and ensuring that any content or configuration produced through the Service meets its own legal and regulatory obligations. LetsHost expressly disclaims all implied warranties of fitness for a particular purpose, merchantability, or non-infringement, to the fullest extent permitted by law. c. Nothing in these terms shall be interpreted as to establish an employment, agency or association relationship between you and us.
   3. d. We shall not in any case be responsible for, without limitation, any claim, liability, damage, recourse, cost, fee, penalty or issue which should arise as a result of you purchasing or implementing the Services on your website(s).
   4. e. It is your sole responsibility to ensure that the use of the Service does not violate any laws, regulations or the rights of third parties.