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FAQ

Q:How soon after ordering will my server be setup?
A:LetsHost maintains a wide range of hardware in stock enabling us to offer rapid deployment of your server and in most cases we are able to offer same day setup.
Q:Where are your servers located?
A:We operate from our own dedicated racks in a datacentre facility in Blanchardstown, Dublin. In addition to this, we have private suites at a number of third party datacentres throughout the UK and Australia.
Q:How many IPs do you provide with my server?
A:We are able to provide as many IPs as you require with your server subject to justification. IPs are registered under your company name with RIPE. UK Servers are also able to offer IPv6 addressing. A single IP is assigned to each server, and additional IP’s are subject to a small monthly fee.
Q:Is there any SLA provided with my server?
A:Yes, all our servers are provided with a 99.95% network and power SLA. Should the network or power fall below this level other than planned maintenance you would be entitled to an SLA claim. Please see our terms of service for more details.
Q:What is the charge for operating system re-installs?
A:There is no charge for operating system re-installs.
Q:How do I control my server?
A:Windows server customers have access to their server via remote desktop and full root SSH access is provided to customers who choose a unix based operating system. In addition to this our server control portal provides DNS features, remote reboot, uptime monitoring and bandwidth graphs.
Q:What is the minimum contract length?
A:All servers are supplied on a monthly rolling contact basis unless otherwise stated.
Q:What payment methods do you accept?
A:We can accept all major credit/debit cards with the exception of AMEX aswell as bank transfer/standing orders and postal cheques. We also accept PayPal.
Q:How long have you been trading for?
A:We have been incorporated since 2003 and providing hosting services since this time.