Technical Support helpdesk, Galway

LetsHost currently have a vacancy for a Technical Support Agent, for an immediate start.

Role:

Dealing with front line customer technical queries via email & phone

Answering support tickets and ensuring customer satisfaction

Some out of hours work may be required (rota)

In house application development(PHP, mySQL, etc)

Skills required:

Excellent phone manner / writing skills

Knowledge of desktop email systems - Outlook, Outlook Express, etc

Knowledge of Linux, DNS, Email systems

Understanding of network technologies - TCP/IP, DNS, etc

Excellent troubleshooting and diagnostic skills

Must be flexible and dependable and good learner

Have a qualification in I.T, Computer science or another IT related course

All round technical knowledge of web hosting / web design systems

Strong working knowledge of PHP, MySQL

Experience developing web based applications

Any other web based programming languages an advantage

Salary / Terms negotiable dependent on experience / knowledge

Letshost is an equal opportunities employer

Location: Galway

We are offering a competitive salary (dependent on experience), yearly salary reviews and good career progression opportunities.

Please send your CV and salary expectations to jobs@letshost.ie.