At LetsHost, we are very confident in our products and services. We offer a fast, reliable and comprehensive service and want you to be 100% satisfied. If you are unhappy with our shared hosting service within the first 30 days, then we offer a full money-back guarantee, except where there has been significant contact with our support and technical resources, when a proportionate refund will be given at our discretion. Please note that this guarantee excludes the cost of any domain names you have purchased, which you will still own, and can manage through our online domain management console.

The LetsHost 30 day money back guarantee applies to shared hosting only. A minimum of 1 month charge applies to any refunds of Virtual Private Servers which covers our time in setting up and configuring the service. No refunds will be given for any other service under this guarantee.

Our customer charter sets out how we want to deal with our customers, covering points including communications, billing, privacy & security and making complaints.
Read our customer charter now.

The price you pay when you sign up for web hosting is the price you pay for the entire term of your account hosting account with LetsHost - we guarantee you will never pay any more (excludes Government tax rate changes).

LetsHost have no contracts to sign and no minimum terms. Simply contact us if you wish to cancel your account.

Please Note: Pro-rata refunds are not given for yearly hosting accounts that are cancelled midway through the year.