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Customer Charter

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Communication
Our staff in all departments will ensure that you receive the highest level of courtesy at all times.
Our staff in all departments will ensure that sufficient time is given to your queries.
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Billing
All your invoices will be available to you on-line.
You will have 24 hour a day access to all your financial information through your control panel.
You will have the ability to view your invoices in a printer-friendly format.
We guarantee accurate and reliable billing.
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Privacy and Security
We will never sell your personal details to other companies.
Credit/debit cards information is held at high levels of encryption.
All your personal information is held in accordance with the Data Protection Act 1998.
We fully comply with the Freedom of Information Act 1997 and your rights to see the information we hold about you.
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Complaints
All complaints will get a formal response within 24 hours.
All complaints will be fully documented and confirmed with you.
A LetsHost company Director will see and respond to all complaints.
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